Call Center from the World Network, the first Financial Daily, jointly sponsored by the Advisory Diming the 2007 call centre and enhance the value of Lean Marketing Summit Forum on July 19, 2007 in Beijing held a grand. The forum has been Conexant-(Aspect), Nortel Networks, travel tourism network, enterprises such as Lenovo's full support. Attracted more than 400 from across the country call center industry management and employees in the elite participants.
The forum invited to the Conexant-(Aspect) Greater China CEO Mr. Liu Xiang, general manager of Lenovo Group, Miss Shi Hongxin, minimally invasive Shanghai, Mr. Xu Xin, vice president of software, Diming president of the Advisory Co., Ltd. Mr. Shi Yanjun, Nortel Networks Director Mr. Wu Hailiang, and one on "telephone call center implementation of the marketing challenges and responses", "How do I call for enterprises to create more value? "," customer service-oriented marketing-oriented changes to the key And implementation "," the information age marketing change "," new technologies to the call center operators revolution "as the theme for a heart-warming speech.

At the beginning of the Forum, President of the General Assembly Mr. Zeng Zhihui on China's course of development of call center provided a detailed and insightful analysis of the summary. He said that how to get services to create more profit ? Massive large enterprises how to deal with customers and massive business. These challenges have been placed in the front of each enterprise managers.

Forum on the speech were not only shared their successful experience in the enterprise, but also the development of the industry has invested great concern. Forum open discussion, the atmosphere of the venue immediately high temperature, host and guests to be on the question Yingjiebuxia, exciting quiz filled with the venue, resulting in the closing time delay.

Finally, the President of the General Assembly had Zhihui the proposal, to the five guests will be in accordance with their years of management experience were summarized sentence given to call center colleagues. Mr. Liu Xiang said that the building when the first call center to consider the core competitiveness of enterprises, do not concern the transition technology. Miss Shi Hongxin said that the call center industry, is a just developed a thriving industry, it is not a sunset industry, Chaoyang is the industry. Mr. Xu Xin said, it is necessary to properly operate a call center, strategy, personnel, processes, technology, Not One Less. ……

Then the summing-up of five guests came the voice sounded at the thunderous applause, the host announced the closing, once again burst into applause, the Forum concluded in applause.

The Summit is the call center industry professional conferences, it is bound to China's call center industry have far-reaching impact and a positive role.