CND CRM SYSTEM —— guangzhou kemei dianzi co.,ltd

1.Note

Model: COME800-U1

Note: USB interface, you can connect a telephone line and more than one computer to share calls.

2.The Main Function

☆ CND: Caller ID on a computer display, automatic pop-up calls detailed information;

☆ Call Recording: the ordinary telephone lines, extensions, ISDN, trunk, the line-real-time audio;

☆ Call Monitoring: on the local network and a channel for the recording;

☆ Recording Enquiries: under any given set of conditions on the recording backup information for quick check intervals to listen.

☆ Network Features: through the network of equipment management and playback of audio View;

☆ Quick Search: achieving access number, the call date, phone number, printing, etc.;

☆ Operations Log: a complete operating system logs, records of all operations of the system.

☆ Customer Management: can enter detailed customer data.

☆ Enquiries: can find a phone number, over time, the record of all calls.

☆ Information Sharing: LAN and WAN to achieve customer information sharing.

☆ Import Export: Import Export volume of customer information features, the output format for the EXCEL.

☆ Birthday Reminder: Customer birthday reminders.

☆ Reservations Visit: to visit clients booking, scheduling and call on the record.

☆ Product Management: product management and marketing of the product history, statistical analysis

☆ Hyperlink: hyperlinks can open the client's pricing, contracts, photos and other related documents, is simple.

☆ Queries: based on a customer's name, phone number, company name, business address, such as precise or vague query.

☆ Bulk SMS: The system has regularly send text messages and mass functions.

☆ Information for: a train trips, flights, area code, Zip code, identity card, IP enquiries.

☆ Rights Management: Administrators can see all users of information, each user can only see their customer data.

3.Product Packaging

5.Features:

★ Support double standards (DTMF and FSK) CND;

★ USB hardware working state instructions;

★ USB2.0 interface, without an external power supply, hot-swappable;

★ Recording, playback AGC AGC to ensure that both the volume balance;

★ All WAV format or VC2 compression format, hi-fi reproduction Sounds, 1 G hard disk space can be recorded 175 hours.

★ When the system will have a hard drive, the system will automatically remove the first recording of information to ensure that the system can run all year round.

★ Three optional recording:

• VCO (voltage control): According to voltage changes in the recording, that is mentioned on the recording machine, hang up the termination;

• Voice (voice control): According to detect whether there is a line of voice signals to recording, such as walkie-talkie, pickup;

• Keying (button control): According to the content of dialogue and through telephone calls from the button to start and decided to end the recording.

6.Technical Parameters

Model: COME800-U1

Interface Type: USB2.0

Resistance: high resistance> 100 K ohm

SNR: 50dB

Frequency Response: 300Hz - 3400HZ

Acquisition Rate: 12.5 Kbit / 1s per channel, voice compression can be five times

Average Seeking: 39MS

Power: 150W MAX

Temperature: +5 ℃ - +40 ℃

Humidity: 5% - 85%

7.The Hardware Environment

• Operating system: WIN98/ME/2000/XP/2003

• CPU: Celeron 800 and above, only supports the Intel CPU and motherboard chip

• Hardware: 1 GB and above, recommended more than 20 G

• Memory: 128 M above

• Monitor: VGA resolution recommended 800 X600

8.Popular Applications

CTI call center

Customer service complaints centre

Travel agents and all types of travel network

Telephone booking centre

Securities and Exchange Advisory Service Centre

All customer service and customer management of all types of enterprises

Delivery freight logistics company

400,800 customer service centre

Hotel and Business Centre

VIP guests management

Public security, securities and futures brokerage companies, banks, civil aviation, railway, power dispatch departments, paging, and other fields.